How can we help?

Find answers to common questions, troubleshooting guides, and ways to contact our support team.

Email Support

Get help from our support team

townsendhtanner@gmail.com

Community Forums

Connect with other hikers for tips

Quick Guides

Getting Started Guide

Learn the basics of setting up and using Thru

Connecting Health Data

Step-by-step guide to connecting your smartwatch

Using Social Features

Connect with other hikers and share your journey

Troubleshooting Sync

Fix common sync issues between devices

Frequently Asked Questions

Still need help?

Our support team typically responds within 24 hours.

Contact Support